Our remote patient monitoring (RPM) virtual assistants take over routine patient monitoring tasks to save physicians and staff valuable time. They communicate with patients, review all vital signs, and update staff on patient progress, ensuring patient RPM usage, keeping the EHR up to date, and more.
A remote patient monitoring assistant is a dedicated healthcare administrative specialist who handles the complete patient communication experience, from initial contact through appointment completion.
Hand over the initial set-up & patient education to your remote patient monitoring assistant – they’ll teach patients how to use other equipment while addressing patient needs by reviewing all vital signs for abnormalities in the RPM system.
Your remote patient monitoring assistant will serve as a patient advocate, providing support, triage, & referral access to the clinical staff. They’ll ensure patients are utilizing remote patient monitoring & charge entry for billing purposes.
Always a team player, your RPM assistant is involved in RPM for onboarding & retrieval of equipment when patients start, graduate, or stop programs. They will also upload & run reports to electronic health records & use specific protocols & established resources.
Every remote patient monitoring assistant provides a summary & communication about the patient’s progress on remote patient monitoring. They’ll respond to referral requests promptly & offer possible alternatives for assistance if the referral is inappropriate, and collect specific data & records information in database/documentation form.
Explore all healthcare support roles your medical practice can benefit from.
Your front desk shapes every patient’s first impression. Our remote patient monitoring assistant ensure every call is answered, creating a seamless start to quality care.
Capture more patient opportunities and keep communication consistent.
Deliver friendly, reliable interactions that build long-term trust.
Manage appointments effectively to keep calendars full and organized.
Reduce payroll, equipment, and office expenses without sacrificing quality.
Provide real, live support from trained medical Telehealth assistant, not automated systems.
My Mountain Mover is a trusted partner for full-time virtual medical Telehealth assistant in practices across the U.S. Our specialists provide exceptional front desk support, lessen administrative burdens, and free up your time to focus on your patients.
Our healthcare clients see measurable improvements in their front desk operations with support from a dedicated virtual Telehealth assistant for medical practices. Discover how we help deliver real-world results.
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Use the technology you already have. Your new virtual medical Telehealth assistant is proficient with many EHR platforms, including:
We’ve turned our expertise and experience into a proven roadmap for long-term success.
Knowing your practice’s administrative opportunities is key to a strong hiring foundation. We take a consultative approach and use what we learn from you to match you with a full-time virtual medical Telehealth assistant whose skills and experience align with your needs.
Your processes are unique to your practice, and your new team member can perform efficiently when they better understand your operations. We tailor our guided training and onboarding based on your workflows and technology for a seamless integration.
After your new team member comes aboard, your dedicated account manager checks in regularly to ensure your medical virtual assistant stays aligned.
Work with the same telehealth assistant each day to ensure an efficient and consistent working relationship.
Our remote professionals serve a wide range of physician offices and specialty clinics, explore all our healthcare sectors:
We believe in letting results speak for themselves. My Mountain Mover has earned consistent 5-star ratings from over 600 clients and has an industry-leading retention rate. Both demonstrate our commitment to high-quality talent and your practice’s success.
Our VAs helped streamline our operations, manage our schedules, and handle customer inquiries with ease. Their attention to detail and proactive approach have significantly improved our productivity.”
We do our own billing and initially hired our VA to assist with cleaning up aging balances. Within a month of his first day, our aging balances decreased by $20k!”
I’ve received numerous compliments from my patients about their times interacting with our VA and the quick, efficient help that she has provided them while I’ve otherwise been busy seeing other patients.”
Our virtual assistants are eager to be used in your practice and the doctor/patient workflow that a remote patient monitoring role entails. A typical day might include a brief morning check-in to communicate patient status with the physicians and staff, follow up with patients as requested, etc.
Throughout the day, your virtual assistant will make sure your remote patient monitoring process is as streamlined as possible, allowing a more relational approach with your patients and a cost-efficient solution for your practice.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional RPM assistant can be difficult, and you must still train them in best practices.
On the other hand, an RPM virtual assistant comes trained with a working knowledge of the tools needed for the job. They also lower payroll costs and increase productivity. Over the long haul, you will save money on equipment and office space, as you will not need to provide them for your virtual RPM assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
