Virtual Medical Receptionist
A positive patient experience goes a long way toward contributing to the overall success of your medical practice. That’s why you should streamline your front desk operations to best serve your patients & better their overall experience. Hiring a virtual medical receptionist is the best first step you can take to make that happen.
Only The Best
Only the top 2% of all applicants make the cut to become an MMM virtual medical receptionist— following our rigorous testing, vetting and training process.
To assist you during the on-boarding process and throughout your VA relationship.
IT setup and communication — From phone systems to EMR integration to remote access.
Signed BAA. Rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Medical Receptionist
A virtual medical receptionist is a cost-effective way to help ease the burden on your staff while maintaining high customer service for your patients.
A virtual receptionist provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, planning referrals, handling prescription refills, and more. Having a virtual receptionist on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional receptionist can be difficult, and you must still train them in best practices.
On the other hand, a virtual medical receptionist comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual receptionist.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
When patients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.
However, there is no need to use an automated system or answering service when you have a dedicated virtual receptionist. All our virtual receptionists are comfortable in the medical field and specifically trained to understand your practice and deliver outstanding customer service — keeping your patients well-informed and satisfied.