Telephone TriageVirtual Assistant
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Telephone Triage Virtual Assistant
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
What A Virtual Telephone Triage Assistant Can Do For Your Practice
Leave it up to your experienced telephone triage assistant to determine the urgency of seeing the patient based on brief assessment & familiarity with a patient’s condition & history. They will also recommend an appropriate level of care, based on these details & point them toward additional resources.
With an eye for the details, your telephone triage assistant will ensure accurate notes of all consultations & record treatments in the patients’ record. They can also schedule appointments as needed and manage prescription refills per protocol.
Patient support is your telehealth triage assistant’s #1 priority. They’ll eagerly provide information that patients will find useful & beneficial, while performing other duties as discussed with the client & My Mountain Mover management.
Only The Best Telephone Triage Assistants.
Only the top 2% of applicants make the cut to become an MMM virtual assistant – following our rigorous testing and vetting process.
Pre-Trained.Highly Skilled.
Each of our virtual medical triage assistants has relevant experience in the healthcare industry, and has been trained and tested to provide the skills and services you require.
Customize Your Virtual Assistant Job Role.
Our placements team works with you to target-source the perfect candidate by identifying the combination of skills required for your telephone triage virtual assistant.
100% DedicatedTelephone Triage Assistant
Work with the same virtual triage assistant each day to ensure an efficient and consistent working relationship.
Complete Support For Your Virtual Assistant
Dedicated Account Managers
Every MMM VA comes with an account manager who monitors their performance on your behalf, guides them in providing you excellent service, and tailors effective solutions for your unique needs.
In-House IT Support Team
From seamless EMR integration to regular systems check, our In-House IT Experts ensure your VA has the tools necessary to fulfill their job role and exceed your expectations.
VA Retention
With our team committed to fostering a positive culture and actively engaging our VAs, we promote VA retention and ensure your practice has long-term virtual team members.
What A Virtual Telephone Triage Assistant Can Do For Your Practice
Leave it up to your experienced telephone triage assistant to determine the urgency of seeing the patient based on brief assessment & familiarity with a patient’s condition & history. They will also recommend an appropriate level of care, based on these details & point them toward additional resources.
With an eye for the details, your telephone triage assistant will ensure accurate notes of all consultations & record treatments in the patients’ record. They can also schedule appointments as needed and manage prescription refills per protocol.
Patient support is your telehealth triage assistant’s #1 priority. They’ll eagerly provide information that patients will find useful & beneficial, while performing other duties as discussed with the client & My Mountain Mover management.
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Only The Best
Only the top 2% of all applicants make the cut to become an MMM virtual medical assistant— following our rigorous testing, vetting and training process.
Hire Pre-Trained,HIPAA-CompliantVirtual Assistants
Every one of our virtual triage assistants has relevant experience in the healthcare industry, has completed our in-house training, and is HIPAA-compliant.
Customize YourTriage Assistant Job Role
Our placements team works with your medical practice to target-source the perfect candidate, identifying the specific combination of skills and training required for your telephone triage virtual assistant position—so you always get a perfect match.
Complete Customer Care and Support
A dedicated account manager guides you through the onboarding process with your virtual telephone triage assistant and throughout the VA relationship to ensure success. And when it comes to your IT setup and communication with your virtual assistant, our IT team is always ready to help.
Benefits of Hiring a Virtual Telephone Triage Assistant
Unlock the benefits of hiring a Virtual Telephone Triage Assistant who’s been pre-trained to meet the requirements of your healthcare specialty, including medical, dental, veterinary, mental health, wellness, and more.
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks, including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
Virtual Medical Assistant