Our telephone triage virtual assistants integrate seamlessly with your in-person team and daily workflows. By managing incoming patient calls and evaluating the urgency of their medical needs, they help you deliver responsive, high-quality patient care.
A virtual triage medical assistant is a dedicated administrative team member who manages the communication between your practice and your patients, from initial contact and scheduling through appointment completion.
Monitors incoming patient calls, documents their concerns, and routes urgent cases so patients will get timely attention and you will have the information you will need.
Schedules appointments, processes prescription refill requests, and coordinates referrals to improve your patients’ treatment adherence.
Answers patient questions, communicates necessary treatment changes or updates, and keeps communication flowing so patients feel supported every step of the way.
Works closely with other specialists, pharmacies, and laboratories to keep care coordination organized.
Explore all healthcare support roles your medical practice can benefit from.
Your front desk shapes every patient’s first impression. By hiring a telephone triage virtual assistant, you will not only connect better with your patients but also create a better healthcare experience for them.
Answers incoming calls promptly, documents concerns accurately, and routes patients appropriately so every request receives the attention it deserves.
Provides friendly, consistent communication before and after appointments to help patients feel supported, building long-term trust in your practice.
Keeps your calendar organized by scheduling appointments, coordinating follow-ups, and filling open time slots to help maximize provider productivity.
Gives you more manpower without the cost of additional office space, equipment, benefits, and other expenses associated with in-person hires.
Hiring a telephone triage VA helps lower overhead costs, giving you more flexibility to invest in the resources that matter most.
My Mountain Mover is a trusted partner for full-time virtual medical Telehealth assistant in practices across the U.S. We not only provide VAs who help improve your practice but we have also built our service to make sure you get the best experience, from the discovery call all the way to ongoing support.
By hiring medical virtual assistants from My Mountain Mover, healthcare providers see real, measurable improvements on how their practices operate. Hear their stories directly from them.
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Our telephone triage VAs are trained and experienced in the healthcare industry’s leading EHR systems, helping your practice get more from the platform it already uses.
We’ve turned our expertise and experience into a proven roadmap for long-term success.
We take a consultative approach and use what we learn from you to match you with a full-time virtual medical Telehealth assistant whose skills and experience align with your goals.
Every practice has its own processes and workflows. Our specialists will guide you through onboarding and training so your VA will be productive from day one.
A dedicated account manager will monitor your VA’s performance and conduct regular check-ins to make sure that your VA continues to deliver and that you remain satisfied with the partnership.
The best support comes from someone who knows your practice inside and out. By working with the same telephone triage virtual assistant every day, you’ll build a stronger working relationship with someone who understands your workflows, technology, and patient expectations.
No matter your specialty or organization size, our medical virtual assistants can help lighten your administrative burden so you and your team can focus on taking care of patients instead of catching up on non-clinical tasks.
We believe in letting results speak for themselves. My Mountain Mover has earned consistent 5-star ratings from over 650 clients and has an industry-leading retention rate, both demonstrating our commitment to high-quality talent and your practice’s success.
Our VAs helped streamline our operations, manage our schedules, and handle customer inquiries with ease. Their attention to detail and proactive approach have significantly improved our productivity.”
We do our own billing and initially hired our VA to assist with cleaning up aging balances. Within a month of his first day, our aging balances decreased by $20k!”
I’ve received numerous compliments from my patients about their times interacting with our VA and the quick, efficient help that she has provided them while I’ve otherwise been busy seeing other patients.”
Within a month of our VA’s first day, our aging balances decreased by $20k! Definitely consider My Mountain Mover if you are feeling overwhelmed and understaffed or if you are planning to grow your business.”
The assurance in productivity and efficiency you get is because of a rigorous recruitment process while also being able to save your payroll compared to having an in-house employee.”
From the moment we brought on a virtual assistant, Nicole, everything changed for the better. In her first 90 days alone, she uncovered over $8000 in unsubmitted claims that we had missed, which was a huge win for our bottom line.”
While the responsibilities of both roles can overlap, there are differences that make one a better option. If you simply need a VA who can take calls, schedule appointments, and communicate with patients, you can hire a virtual medical receptionist. But if you need someone who can also evaluate patient conditions and medical urgency, you can consider hiring a telephone triage VA.
Apart from experience with healthcare communication, proficiency in EHR systems, and strong documentation skills, you should also look for real medical knowledge and the ability to follow standardized triage protocols without deviating from them so your telephone triage VA will not only evaluate patient conditions better but also escalate them appropriately.
Useful performance indicators include average call response time, abandoned call rate, appointment conversion rate, documentation accuracy, patient satisfaction, first-call resolution, and turnaround time for patient messages.
