Telephone Triage Virtual Assistant
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
What A Virtual Telephone Triage Assistant Can Do For Your Practice

Leave it up to your experienced telephone triage assistant to determine the urgency of seeing the patient based on brief assessment & familiarity with a patient’s condition & history. They will also recommend an appropriate level of care, based on these details & points them toward additional resources.
With an eye for the details, your telephone triage assistant will ensure accurate notes of all consultations & record treatments in the patients’ record. They can also schedule appointments as needed and manage prescription refills per protocol.
Patient support is your telehealth triage assistant’s #1 priority. They’ll eagerly provide information that patients will find useful & beneficial, while performing other duties as discussed with the client & My mountain Mover management.
To protect patient security and privacy, every MMM virtual assistant is required to complete HIPAA compliance training. To go the extra mile for your security, we have a team of HIPAA compliance officers who provide quarterly HIPAA refresher courses, systems checks and monthly tips & tricks.
Only The Best Telephone Triage Assistants.
Only the top 2% of applicants make the cut to become an MMM virtual assistant – following our rigorous testing and vetting process.
Pre-Trained.Highly Skilled.
Each of our virtual medical triage assistants has relevant experience in the healthcare industry, and has been trained and tested to provide the skills and services you require.
Customize Your Virtual Assistant Job Role.
Our placements team works with you to target-source the perfect candidate by identifying the combination of skills required for your telephone triage virtual assistant.
100% Dedicated Telephone Triage Assistant
Work with the same virtual triage assistant each day to ensure an efficient and consistent working relationship.


Support | Unparalleled Service For Your Healthcare Practice
Success Manager
To ensure your success, we assign a dedicated manager to assist you during the on-boarding process and throughout your VA relationship.
Technical Support
We’ve got your back when it comes to your IT setup with your healthcare VA. From phone systems to EMR integration to remote access, just let us know how we can help.
Privacy Assurance
The security of your practice is our top priority, as seen through our signed BAA, rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Telephone Triage Assistant
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.

Telephone Triage Virtual Assistant
What A Virtual Triage Assistant Can Do For Your Medical Practice
Leave it up to your experienced telephone triage assistant to determine the urgency of seeing the patient based on brief assessment & familiarity with a patient’s condition & history. They will also recommend an appropriate level of care, based on these details & points them toward additional resources.
With an eye for the details, your telephone triage assistant will ensure accurate notes of all consultations & record treatments in the patients’ record. They can also schedule appointments as needed and manage prescription refills per protocol.
Patient support is your telehealth triage assistant’s #1 priority. They’ll eagerly provide information that patients will find useful & beneficial, while performing other duties as discussed with the client & My mountain Mover management.
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Only The Best
Only the top 2% of all applicants make the cut to become an MMM virtual medical assistant— following our rigorous testing, vetting and training process.
Hire Pre-Trained,HIPAA CompliantVirtual Assistants
Every one of our virtual triage assistants has relevant experience in the healthcare industry, has completed our in-house training, and is HIPAA compliant.
Customize YourTriage AssistantJob Role
Our placements team works with your medical practice to target-source the perfect candidate, identifying the specific combination of skills and training required for your telephone triage virtual assistant position—so you always get a perfect match.

Premium Service& Support

Success Manager
To assist you during the on-boarding process and throughout your VA relationship.
Technical Support
IT setup and communication — From phone systems to EMR integration to remote access.
Privacy Assurance
Signed BAA. Rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Telephone Triage Assistant
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.