Telephone Triage Virtual Assistant
Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Only The Best
Only the top 2% of all applicants make the cut to become an MMM virtual medical assistant— following our rigorous testing, vetting and training process.
Premium Service& Support
To assist you during the on-boarding process and throughout your VA relationship.
IT setup and communication — From phone systems to EMR integration to remote access.
Signed BAA. Rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Telephone Triage Assistant
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.