With a strong track record of delivering high-quality client support, My Mountain Mover (MMM) has officially expanded our services into dental. We believe that virtual support is not a one-size-fits-all solution, and this milestone marks a bigger step toward building more specialized solutions for practices in the U.S.
To lead this expansion, we’ve welcomed Amanda Richards as Director of Corporate Partnerships and Client Outreach. With almost 20 years of professional experience in dental operations, Amanda brings real firsthand experience in how dental practices run and what teams need to succeed. Her insight allows us to provide more thoughtful and specialized support for dental clinics across the U.S.
“We’re not just providing virtual assistants. We’re delivering partners who understand dental practices and drive real operational impact,” she said.
Running a Modern Dental Practice
Since our beginning in 2020, we’ve always aimed to support healthcare practices, but what we’ve learned through the years is that every healthcare environment has its own unique struggles and operations. That includes modern dental practices.
The Q4 2025 State of the U.S. Dental Economy Report by the American Dental Association (ADA) states that 33% of dentists in the sample population “could have treated more patients,” 18% were able to treat all their patients but feel overworked, while 12% were far too busy to accommodate all their patients. It also doesn’t help that appointment wait times for new patients average 13.4 days. That’s nearly two weeks that could’ve been spent treating patients and doing treatment follow-ups instead of just waiting to see them.
That’s a significant portion of dentists struggling with either underutilized schedules, admin overload, or limited capacity. However, the issue isn’t just operational but also financial.
Provider reimbursements help keep a dental practice sustainable, but the recent Provider Reimbursement Index (PRI) trend shows that it is consistently below the inflation rate. Steady, yes. But it is falling behind what a thriving dental practice needs.
Source: American Dental Association
The challenges don’t stop there. The same report from the ADA mentioned that dentists named the following as the top 3 challenges that they are anticipating this year.
| Insurance | 55.3%* |
| Staffing | 54.2%* |
| Overhead costs | 41.5%* |
*Percentages indicate the share of dentists who cited that particular challenge
All of these are different kinds of challenges, but they point toward the same thing: Dentists need efficient admin support so they grow their practice. However, solving it is not as easy as hiring additional staff. Even if they are able to hire immediately, overhead costs are rising, and getting new team members fully integrated usually takes time and effort, both of which add to the very load dentists are trying to lighten.
What many dentists really need is support that can step in and contribute faster, already understands the ins and outs of dental practices, and remains cost-effective.
How MMM’s Dental Division Bridges the Gap
Training is often included in other VA companies, mostly focusing on general administrative support and leaving the more specialized competencies to the client. During onboarding. When the VA should start contributing already.
At My Mountain Mover, we’re approaching this differently.
Instead of treating dental staffing support like general admin, our dental VAs are ready to meet our clients where they are. They are prepared to step into the workflow with a stronger understanding of the environment they are supporting even before they are matched.
To make this possible, our dental VAs undergo training developed alongside real dental clinics, workflows, and industry standards. This training is designed around the daily responsibilities dental teams manage, including:
- Patient scheduling and coordination
- Insurance and billing
- Documentation and workflow management
More importantly, we shape our approach around what today’s dental practices struggle with and how they actually operate. As a result, our clients get a dental VA match that is ready to support our dental clients from the get-go.
“Dental practices don’t have time to train from scratch,” said Glendale Fabricante, Director of Learning Enrichment Achievement and Development (LEAD) and Recruitment and Sourcing (R&S). “They need support that understands the pace, the systems, and the expectations of a dental office.”
The Future of Dental Support
The dental industry is increasingly becoming more demanding, but at the same time, the challenges dentists face are becoming more and more unique. From longer appointment wait times and reimbursement pressures to increasing staff turnover and overhead costs, dental practices are dealing with a very different environment than they were even a few years ago. For this very reason, support can’t be approached as a one-size-fits-all solution.
That’s why we’re continuing to invest time into understanding the daily realities of dental practices and refining how we can provide the type of operational support that the average solution can’t.
With Amanda Richards helping us guide the expansion and our continued collaboration with dental partners, we’re able to provide support that not only takes the operational realities of running a dental practice into account but also pivots as demands change.
FAQs
What is My Mountain Mover’s dental support division?
My Mountain Mover’s dental support division is a specialized expansion of our virtual assistant (VA) services to support dental practices. We developed it to better align with the workflows, administrative demands, and day-to-day realities of modern dental offices.
Why did My Mountain Mover expand into dental support?
We expanded into specialized dental support after working closely with dental clients and recognizing that the sector faces unique operational and financial challenges compared to other healthcare environments. These include workflow inefficiencies, the lack of billing optimization, higher staff turnover, and exorbitant overhead costs that come with hiring in-person teams.
How are MMM’s dental virtual assistants different from general healthcare VAs?
Our dental VAs are trained around real dental workflows and industry-specific operational insights. Instead of focusing only on general administrative support, they accommodate the operational realities that dental teams manage every day, allowing them to improve scheduling coordination, insurance workflows, billing, patient communication, and documentation management.
How does MMM prepare dental virtual assistants?
We have built a comprehensive training program based on actual dental clinic workflows, operational insights, and industry standards. Through this, our VAs integrate into dental practices with a stronger understanding of the environment they will support.
