More Claims Closed
More Calls Handled
VA Reliability
For a solo ophthalmology practice, every decision Dr. Pathak made carried a financial impact. That was the reality of his practice, Lucent Vision, before he found My Mountain Mover.
“We found that we were able to handle at least 30% more calls, close at least 20% more claims, and even more,”
Ophthalmologist
As the owner of a clinic that operates in both cash-pay and insurance-based models, he struggled to capture patient opportunities on the front end and convert completed cases into collected revenue on the back end. The administrative burden of managing both was creating a lose-lose situation, and something had to give. When he brought on a single, highly capable VA from My Mountain Mover in 2023, he received the administrative support his practice needed to grow and provide the service his patients deserved. “Our virtual assistant has been a godsend for our practice,” Dr. Pathak noted. From there, the results quickly followed.
While leading his solo practice, Lucent Vision, Dr. Pathak, an ophthalmologist from Southern California, found himself facing two very distinct challenges: patient communication and insurance administration.
The billing cycle — submitting claims, tracking unpaid balances, following up with insurance companies, and collecting patient payments — was pulling his attention away from building relationships with his patients. And in his heavily cash-pay-based practice, Dr. Pathak places emphasis on nurturing bonds with these patients. Every missed call is a missed opportunity, and every delayed insurance claim is trapped revenue that hinders cash flow.
“Before we found My Mountain Mover, one of our biggest problems was being able to constantly stay in touch with patients… and in a cash-pay environment like the one that we are in, it’s very important to build strong relationships with patients.”
When a colleague referred My Mountain Mover to him, Dr. Pathak took the step to hire virtual support. With the patient volume and administrative needs of Lucent Vision, he needed a single VA who could handle both sides of the operation. My Mountain Mover built him a custom hybrid role — Medical Receptionist and Medical Biller — designed to take over the financial and operational tasks critical to the practice’s day-to-day work.
“She [Virtual Assistant] is very, very good at interfacing with patients, making them feel like she cares and making them know that she’s a part of our team.”
From day one, the VA took over the administrative tasks that had been draining practice capacity:
Another benefit Dr. Pathak found helpful was the full autonomy and support his VA received to operate independently, reducing management overhead for Dr. Pathak while the VA maintained full accountability for every task. “They’ve [My Mountain Mover] given this virtual assistant a lot of autonomy, and they give them all the technology that they need, and they’ve been very reliable,” he shared.
Since partnering with My Mountain Mover, the financial impact on Lucent Vision has become very visible. Dr. Pathak reported game-changing growth in several key performance metrics.
More Claims Closed
Which means faster cash flow, recovered revenue, and reduced the aging accounts receivable balance.
More Calls Handled
An increase in call capacity results in more consultations scheduled, more procedures booked, and more patient opportunities.
VA Reliability
Eliminated the hidden costs associated with staff turnover, overhead, and training.
“And when we have a virtual assistant on board who’s always able to reach out to those patients, build connections with those patients, it was a win-win situation for us,” added Dr. Pathak.
For Lucent Vision, hiring a My Mountain Mover VA closed the gap between admin support and financial growth. The results were straightforward and measurable, and Dr. Pathak is proud to share the impact his VA has made on his practice:
“I would strongly recommend My Mountain Mover to anyone who’s looking to streamline their operations and have a team member who’s accountable to all of their tasks. Anybody who’s running a busy medical practice — whether it’s an insurance-based practice, a cosmetic practice, or a cash-pay practice — anyone can benefit from having a virtual assistant.”
Discover how a highly trained My Mountain Mover medical virtual assistant can help you handle more calls, close more claims, and reclaim your time just like Dr. Pathak did at Lucent Vision.