When you run a healthcare practice, time isn’t just money; it’s patient care, peace of mind, and the ability to grow sustainably. That’s why more and more healthcare practices are turning to  medical virtual assistants (VAs) to lighten the administrative load, streamline operations, and reclaim hours lost to paperwork and scheduling chaos.

But here’s the truth: not all virtual assistants – or virtual staffing companies – deliver the kind of support that actually makes your life easier.

One of our clients recently shared their experience after partnering with My Mountain Mover, and their review says it all: a seamless onboarding process, the right medical VA who exceeded expectations from day one, and a support team that made everything feel easy.

“Our company has recently teamed up with My Mountain Mover and the experience so far has been nothing but amazing! Our team leader has been Jason Valeros, and he has made the introduction so very smooth and is willing to answer all questions and has such a positive attitude. Now, our virtual assistant, Jomar, is really such a true gem! He catches on quickly and is ready to help and be present wherever he is needed. His work ethic and attention to detail is truly impressive. Overall, we have been very pleased with My Mountain Mover and would absolutely recommend using!”

Starting Strong: The Power of a Seamless Onboarding Process

As with any great partnership, the first impression sets the tone. For this client, their introduction to My Mountain Mover was led by Jason Valeros – one of our valued account managers – who they describe as making the process “so very smooth” and being “willing to answer all questions” with “such a positive attitude.”

Jason’s role as a leader is pivotal. He embodies the kind of proactive, client-centered support that MMM prides itself on. His job isn’t just to introduce the right VA; it’s to understand your team’s unique workflow, expectations, and communication style so the match we make isn’t just competent, but customized.

A smooth onboarding ensures you don’t waste time deciphering how to delegate, onboard, or train your VA solo. Instead, we guide you every step of the way; from tech setup and security protocols to productivity expectations and performance monitoring. 

Why the Right Virtual Assistant Changes Everything

It’s easy to hire an assistant. What’s hard is hiring a great one. Our client’s review of their VA, Jomar, reflects what sets a top-tier VA apart from the rest.

“He catches on quickly and is ready to help and be present wherever he is needed. His work ethic and attention to detail is truly impressive.”

These qualities – initiative, adaptability, presence, and precision – are the cornerstones of the right VA that doesn’t just support your practice but elevates it.

Let’s break that down:

1. Quick Learner

Healthcare is fast-paced. From managing EMR systems to coordinating insurance verifications, there’s no time for steep learning curves. Jomar’s ability to “catch on quickly” signals not only intelligence, but a hunger to learn and deliver—which you should demand in any hire, virtual or otherwise.

2. Proactive Presence

When the right VA is “present wherever needed,” it shows more than responsiveness. It’s about anticipating needs before they’re spoken, and filling in operational gaps without hand-holding. That kind of presence builds trust fast.

3. Work Ethic & Detail-Oriented Execution

In healthcare, precision is essential. Missed patient details, sloppy documentation, or late follow-ups can damage both reputation and patient outcomes. Jomar’s attention to detail, as highlighted by the client, is exactly what MMM looks for during our hiring process.

At My Mountain Mover, fewer than 2% of applicants make it through our vetting system. We screen for emotional intelligence, technical fluency, communication skills, healthcare background, and, just as importantly, values alignment.

Why the “Right Seat” Matters

Even the best virtual assistant will struggle if placed in the wrong role—or given unclear responsibilities.

Our team doesn’t just assign you a VA; we match you with someone based on your practice’s needs, culture, and operational gaps. Then, we ensure they’re seated in the “right seat”—with clear priorities, defined deliverables, and the right tools to succeed.

If you’re a solo physician juggling front desk calls and claim submissions, you’ll need a generalist who can do everything from calendar management to chart preparation. But if you’re a growing multi-provider practice, maybe you need someone specialized in prior authorizations or intake coordination.

That’s where MMM’s discovery process comes in. We identify not just who you want—but what your practice needs to grow.

What Does MMM’s Support Look Like?

Hiring a VA off a freelance site might save you money up front—but it leaves you on your own when it comes to training, oversight, and problem-solving.

My Mountain Mover offers full-circle support:

A Dedicated Account Manager (like Jason)

To serve as your point of contact, resolve concerns quickly, and facilitate smooth communication.

HIPAA Training & IT Monitoring

Every medical VA is HIPAA-trained and monitored by compliance officers, ensuring your patient data is protected around the clock.

Time Tracking & Daily Reporting

We equip our VAs with tools that ensure transparency, from productivity tracking to “end of day” summaries so you’re never in the dark.

Long-Term Relationship Focus

We’re not here to match and move on—we’re here to build partnerships. Our retention rates speak for themselves. The right VA is a long-term investment, not a revolving door.

The Ripple Effect: From Admin Relief to Organizational Growth

When you find a gem like Jomar – someone who not only eases your day-to-day operations but actively improves them – the ripple effect is enormous:

• Less time on admin = more time with patients
• Better documentation = fewer billing errors
• Faster follow-ups = higher patient satisfaction
• Reliable support = lower stress and staff burnout

Our client shared that they would “absolutely recommend using” My Mountain Mover, and their story is just one of hundreds echoing that same sentiment.

Whether you’re a solo provider drowning in clerical work, or a growing clinic ready to scale without burning out your core staff, My Mountain Mover exists to make that transition as streamlined as possible.

What You Should Look For in a Virtual Assistant (and Where to Find It)

Before you hire any VA, ask yourself:

• Do they have healthcare experience?
• Are they HIPAA-compliant?
• Will they show up every day—on time, prepared, and engaged?
• Do they receive supervision and support?
• Can I trust them with patient-facing tasks?
• Do they align with my values and communication style?

If you can’t answer “yes” across the board, you’re risking time, energy, and compliance headaches.

At My Mountain Mover, we built our model around turning “yes” into your everyday experience.

More Than a Testimonial – A Blueprint for Success

This client’s success story isn’t just feel-good feedback; it’s proof that when the right people are matched under the right process, healthcare operations can transform overnight.

From Jason’s supportive onboarding to Jomar’s standout performance, this partnership showcases what’s possible when virtual support is done right.

So if you’re considering hiring a virtual assistant for your practice, ask yourself:

What would it mean to have a Jomar on your team? And what would it feel like to be backed by a Jason from day one?