Hiring additional in-person staff isn’t always practical for healthcare practices, especially when budgets or office space are limited. But administrative challenges like missed patient calls, scheduling bottlenecks, and growing workloads still need to be addressed.
That’s where medical virtual assistants (VAs) come in. By working remotely, practices are able to delegate these administrative tasks without the added costs that typically come with expanding an in-house team. While practices can hire VAs independently, working with a medical VA company can make the process easier, particularly when it comes to finding qualified candidates and managing ongoing support.
The challenge is knowing which provider is right for your practice. To help you compare your options, we’ve put together seven medical virtual assistant companies worth considering, including their services, pricing, VA qualifications, and the support they provide.
How We Evaluated Medical Virtual Assistant Companies
To better evaluate the VA companies in this list, we’ve identified five areas that you, a healthcare provider, should consider when choosing a medical VA company, covering not only the qualifications of the VAs themselves but also the support you can expect from the organization throughout the partnership.
Here’s what we considered:
- Healthcare Industry Experience and Specialization: The company’s experience in healthcare, the specialties it serves, and the types of administrative responsibilities its VAs can handle.
- HIPAA Safeguards and Data Security: How they manage HIPAA compliance, their ongoing security protocols, and whether they sign Business Associate Agreements (BAAs).
- VA Qualifications and Training: How the company screens, assesses, and trains its VAs before placement.
- Onboarding and Ongoing Client Support: The level of support they offer to their clients during onboarding and throughout the client partnership.
- Pricing and Contract Transparency: The company’s published rates, contract terms, and billing arrangements.
Following the overview below, we’ll break down each company to provide a more detailed analysis.
The Top Medical Virtual Assistant Companies in 2026
| Company | Healthcare focus | Notable offering | Published pricing |
| My Mountain Mover | Medical, dental, veterinary, and other healthcare specialties | Dedicated full-time VAs, structured 30-day onboarding, ongoing support, and Mover Match | From $947.50 biweekly |
| Hello Rache | Medical, dental, veterinary, and optometry | Healthcare-trained VAs, particularly for medical scribing | $9.50/hour |
| MedVA | Medical, dental, and other healthcare organizations | Specialized staffing and additional security arrangements | Custom quote |
| Portiva | Medical practices across different specialties | EHR-compatible administrative support and seven-day trial | From approximately $10/hour |
| DocVA | Medical and outpatient healthcare practices | Client interviews and candidate selection | Custom quote |
| Wishup | General business administration | Experienced VAs and managed administrative support | From $1,299/month |
| Phoenix Virtual Solutions | Medical practices, home health, hospice, and other healthcare organizations | Medical billing, revenue cycle management, and specialized healthcare support | Custom quote |
1. My Mountain Mover
My Mountain Mover (MMM) specializes in providing dedicated, full-time virtual assistants to medical, dental, veterinary, and 50+ other healthcare specialties across the U.S. Since 2020, the company has provided more than 1,700 virtual assistants to over 1,000 healthcare practices, supporting responsibilities ranging from front desk reception and scheduling to medical billing and scribing. The company also offers tailored VA role customization for practices with specific operational needs.
One of the company’s advantages is its hiring speed and precise matching. Its matching technology helps practices find pre-vetted VAs with the experience, skills, work style, and communication preferences they’re looking for, so they can start interviewing qualified candidates within 48 hours.
My Mountain Mover also holds the highest Google rating on the list, with a 5.0-star rating from over 700+ reviews, reflecting positive feedback from its clients.
Starting Price: $947.50 biweekly for dedicated, full-time VAs. My Mountain Mover does not offer part-time or temporary VAs. This arrangement is ideal for practices that need consistent administrative support from a VA who becomes an extension of their in-office team.
- VA Qualifications and Training: My Mountain Mover receives around 30,000 applications from healthcare professionals annually, with only around 1% passing its 10-step screening process. Candidates are evaluated through interviews, skills assessments, technical checks, and work ethic review before completing a five-day boot training covering cultural sensitivity, responsible AI use, and hands-on workshops about practical healthcare workflows.
- HIPAA Safeguards: VAs from My Mountain Mover come from a healthcare background and are HIPAA-compliant, while the company maintains Compliancy Group compliance badges for HIPAA, OSHA, and SOC 2, with ongoing monitoring. MMM also signs Business Associate Agreements (BAAs) and has a dedicated HIPAA Compliance Officer who oversees compliance efforts and leads quarterly HIPAA refresher training.
- Onboarding and Client Support: Both clients and VAs go through a structured 30-day onboarding program, during which a dedicated onboarding specialist helps the VA become familiar with the practice’s workflows, systems, and expectations. After onboarding, clients continue to receive dedicated account management, in-house IT support, HR, and payroll support. MMM also supports VA retention through monthly, quarterly, and annual engagement activities, while also covering the cost of VA loyalty and holiday bonuses.
2. Hello Rache
Founded in 2017 by family physician Dr. Mark Carnett, Hello Rache is a family-owned healthcare virtual assistant company based in Arizona. The company was established to help physicians manage medical documentation and administrative workloads, and has since expanded its services to medical, dental, veterinary, and optometry practices across the U.S.
Its services include medical scribing, virtual reception, appointment scheduling, insurance verification, and other administrative responsibilities. Hello Rache also emphasizes providing dedicated assistants who work consistently with the same practice.
In terms of client feedback, Hello Rache has a 4-star rating on Google based on 11 reviews. Meanwhile, third-party review platform Virtual Assistant Assistant gives the company a rating of 1.5 out of 5 based on 30 reviews, with some clients raising concerns about how management handles escalated issues and inconsistencies in VA quality.
However, given the small number of reviews compared to their client base, these ratings may not fully reflect the experiences of its clients overall.
Starting Price: $9.50 per hour, with weekly billing and no long-term contracts.
- VA Qualifications and Training: Hello Rache recruits healthcare professionals, including registered nurses from the Philippines, who undergo screening and skills assessments before being assigned to clients. Their VAs undergo 6-8 weeks of training on the basics of medical transcription, formatting letters, patient and clinician communication, and healthcare/medical terminology.
- HIPAA Safeguards: Healthcare Virtual Assistants complete HIPAA training before placement, and the company outlines privacy and security procedures for handling patient information. According to Hello Rache, clients sign Business Associate Agreements (BAAs) directly with their individual VAs rather than the company, as Hello Rache states it does not access client PHI. Practices should confirm how patient information will be accessed and protected within their own systems.
- Onboarding and Client Support: Hello Rache’s onboarding support is mostly focused on assisting with technical setup and managing workflows. Similar to the other providers, they also offer IT, payroll, and compliance support. Their approach to account management does differ quite heavily from the rest, with clients and VAs having separate account managers rather than sharing the same point of contact.
3. MedVA
MedVA is a virtual staffing company providing remote professionals to medical, dental, and other healthcare organizations in the U.S. Its services cover front desk administration, medical billing, scribing, insurance-related tasks, and bilingual support, with staffing options for practices that require more specialized assistance.
One of MedVA’s distinguishing features is its emphasis on security and remote-work infrastructure. In addition to healthcare VA staffing, the company has the most advanced approach to technology solutions and secure working arrangements among the companies in this list, which may be useful for organizations with more demanding data protection requirements.
They mention a rating of 4.8 stars from over 5,600 happy customers in their publications; however, this number could not be verified through any third-party platforms.
Starting Price: Custom quote based on the role and staffing requirements. Pricing should be confirmed directly, particularly if additional security infrastructure is needed.
- VA Qualifications and Training: The qualifications of MedVA’s virtual assistants come from a range of backgrounds, including administrative professionals without clinical experience and those with prior healthcare experience or medical credentials. VA candidates complete competency assessments before endorsement, with only the top 10% progressing to client consideration.
- HIPAA Safeguards: MedVA provides HIPAA training, cybersecurity preparation, and additional security arrangements, including secured work environments and technology solutions, which are highly relevant for organizations with stricter IT requirements. Its website also describes SOC 2-monitored systems and processes. However, the company does not clearly state on its website whether it signs a Business Associate Agreement (BAA), so practices may need to confirm this directly.
- Onboarding and Client Support: MedVA provides a variety of support from onboarding and account management to IT and HIPAA support. Although practices may want to clarify the onboarding support they will receive when reaching out. MedVA mentions providing both a dedicated onboarding specialist and an account manager, although it’s unclear whether these are two separate roles or handled by the same person.
4. Portiva
Founded in 2009, Portiva is a healthcare virtual staffing company providing remote administrative support to medical and dental practices across the U.S. Its services include patient scheduling, insurance verification, medical billing, prior authorizations, medical scribing, and EHR management.
Portiva is the only VA provider in this list that features a seven-day free trial, which allows practices to evaluate a virtual assistant before committing to an ongoing arrangement. They also currently report having 421 virtual medical assistants and serving 92 healthcare practices across 15 specialties, as listed on their website.
Starting Price: Approximately $10 per hour, depending on the responsibilities and staffing requirements. No long-term contract is required.
- VA Qualifications and Training: Their VA candidates traditionally come with previous experience in healthcare, including familiarity with EHR systems and medical office workflows. Applicants then undergo various skills and HIPAA assessments, followed by training through Portiva University.
- HIPAA Safeguards: Portiva requires its VAs to complete HIPAA training and background checks before working with clients. According to its FAQ, VAs also sign Business Associate Agreements (BAAs) directly with practices. The company supports controlled EHR access through individual user permissions or remote desktop arrangements.
- Onboarding and Client Support: Portiva mentions having a dedicated support team to assist clients throughout their working relationship. However, its website provides limited details about what this support includes, such as whether clients receive a dedicated account manager, regular check-ins, or assistance with VA performance concerns.
5. DocVA
DocVA is the newest healthcare virtual staffing company on this list, founded in just 2024. The company offers virtual assistants for specialties ranging from primary care and behavioral health to dental and specialty clinics. Its services include front desk reception, patient scheduling, medical billing, insurance verification, prior authorizations, and medical scribing.
The company recruits candidates with healthcare credentials and experience in U.S. medical practices, and clients receive candidate recommendations within 24 to 48 hours. DocVA also mentions a 4.9-star rating from 200+ reviews on Google and Facebook, although this includes feedback from both clients and virtual assistants.
Starting Price: Custom quote with flexible arrangements and no long-term commitments.
- VA Qualifications and Training: DocVA recruits healthcare-experienced professionals and screens applicants through interviews, aptitude assessments, and evaluations of their medical terminology knowledge and communication skills. Its talent pool includes licensed nurses, pharmacists, and experienced medical administrative professionals.
- HIPAA Safeguards: DocVA requires its VAs to complete an in-house HIPAA training program before placement, and they limit VA access to the systems and permissions authorized by each practice. Clients also sign Business Associate Agreements (BAAs) directly with their VAs, as the company states it does not access protected health information.
- Onboarding and Client Support: Practices get support through onboarding, system access coordination, and a dedicated success manager. Clients are responsible for training their VAs on their own workflows and procedures, but once the VA has started, clients can reach out to a dedicated success manager for help with performance or staffing concerns.
6. Wishup
Wishup is a virtual assistant company that provides support to businesses across various industries. Unlike the other companies on this list, Wishup does not specialize exclusively in healthcare and covers services such as appointment scheduling, calendar management, email correspondence, bookkeeping, customer support, and other administrative responsibilities.
One of Wishup’s main selling points is its quick onboarding process. The company mentions a 60-minute turnaround, allowing clients to share their requirements, get matched with a pre-vetted VA, and potentially start onboarding on the same day.
Starting Price: Pricing varies from $1,299 to $2,999 per month depending on the selected arrangement.
- VA Qualifications and Training: Wishup’s pricing tiers also reflect the experience levels of its VAs. Those in the lower tiers have at least three years of experience, while VAs in the higher tiers have five years or more. Regardless of the tier, all VAs complete eight weeks of training before being assigned to clients.
- HIPAA Safeguards: Wishup Healthcare VAs complete mandatory HIPAA training and certification, with annual refresher training. The company also signs Business Associate Agreements at an organizational level (BAAs), and they have security protocols in place.
- Onboarding and Client Support: Wishup support also varies depending on the selected arrangement. Their support provides onboarding assistance and ongoing support through its VA Managers, who help oversee the working relationship and address client concerns. Depending on the selected plan, clients may also receive additional customer success management, although practices remain responsible for establishing their own healthcare-specific workflows and training requirements.
7. Phoenix Virtual Solutions
Phoenix Virtual Solutions is a healthcare-focused virtual staffing company serving medical practices, healthcare facilities, home health agencies, and hospice providers across the U.S. The company has a particular focus on home health and hospice operations, with VAs handling tasks such as physician order tracking, credentialing, and medical records management.
According to their website, its leadership team brings over 75 years of combined experience in U.S. healthcare management, including firsthand experience operating a hospice agency.
Starting Price: Custom quote based on the role and staffing requirements.
- VA Qualifications and Training: Phoenix Virtual Solutions candidates are professionals with healthcare and outsourcing experience from the Philippines. VAs undergo 2 interviews and a background check before being endorsed to clients.
- HIPAA Safeguards: According to their website, all their VAs are HIPAA-trained and certified. Phoenix Virtual Solutions also signs a Business Associate Agreement (BAA) with every healthcare client. The company takes this a step further by requiring separate BAAs for AI tools used by its staff to help protect patient information.
- Onboarding and Client Support: Phoenix Virtual Solutions can onboard VAs within 3–5 days, sometimes more depending on the role and the practice’s requirements. Their onboarding typically includes system access setup and familiarizing VAs with the client’s workflows. A dedicated Client Success Manager also handles their VA performance monitoring, coaching, and supports client needs.
Which Medical Virtual Assistant Company Should You Choose?
With several medical virtual assistant companies offering similar services, choosing the right provider comes down to more than the tasks its VAs can handle. You’ll also want to consider their qualifications, hiring timelines, staffing arrangements, and the level of support you’ll receive after placement.
Each company has its own strengths. Hello Rache may appeal to practices prioritizing part-time support, while MedVA offers additional security arrangements for organizations with stricter IT requirements. Portiva’s seven-day trial gives practices an opportunity to evaluate a VA before committing, while Phoenix Virtual Solutions offers specialized services for home health and hospice providers.
For practices looking for a more comprehensive, long-term healthcare staffing solution, My Mountain Mover is our top overall pick. Its combination of a selective 10-step screening process, AI-powered candidate matching, structured 30-day onboarding, and ongoing support across account management, IT, HR, payroll, and HIPAA compliance makes it a compelling option for practices seeking consistent administrative assistance.
Ultimately, the best provider depends on your practice’s needs and budget. While My Mountain Mover’s full-time model may not suit practices requiring occasional assistance, it stands out as a strong choice for those looking to build a reliable, long-term virtual support team.
Frequently Asked Questions
How much does it cost to hire a medical virtual assistant?
This will ultimately depend on the company you choose to work with. VA rates differ from one VA provider to another, and some of them charge either on an hourly, biweekly, monthly, or custom basis.
Are medical virtual assistants HIPAA-compliant?
With appropriate safeguards in place, medical virtual assistants are compliant with HIPAA. These safeguards include HIPAA training, secure PHI access protocols, and a signed BAA.
What tasks can a medical virtual assistant handle?
Medical VAs can handle administrative responsibilities that are traditionally performed by in-person staff, such as answering patient calls, scheduling appointments, and verifying insurance eligibility, to name a few.
