Our virtual telephone triage assistant integrates so seamlessly into your daily workflow that patients think they’re speaking to someone right in your office, and so will you. They provide the highest level of care while monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
A virtual medical Telehealth assistant is a dedicated healthcare administrative specialist who handles the complete patient communication experience, from initial contact through appointment completion.
Leave it up to your experienced telephone triage assistant to determine the urgency of seeing the patient based on brief assessment & familiarity with a patient’s condition & history. They will also recommend an appropriate level of care, based on these details & point them toward additional resources.
With an eye for the details, your telephone triage assistant will ensure accurate notes of all consultations & record treatments in the patients’ record. They can also schedule appointments as needed and manage prescription refills per protocol.
Patient support is your telehealth triage assistant’s #1 priority. They’ll eagerly provide information that patients will find useful & beneficial, while performing other duties as discussed with the client & My Mountain Mover management.
Explore all healthcare support roles your medical practice can benefit from.
Your front desk shapes every patient’s first impression. Our telephone triage virtual assistant ensure every call is answered, creating a seamless start to quality care.
Capture more patient opportunities and keep communication consistent.
Deliver friendly, reliable interactions that build long-term trust.
Manage appointments effectively to keep calendars full and organized.
Reduce payroll, equipment, and office expenses without sacrificing quality.
Provide real, live support from trained medical Telehealth assistant, not automated systems.
My Mountain Mover is a trusted partner for full-time virtual medical Telehealth assistant in practices across the U.S. Our specialists provide exceptional front desk support, lessen administrative burdens, and free up your time to focus on your patients.
Our healthcare clients see measurable improvements in their front desk operations with support from a dedicated virtual Telehealth assistant for medical practices. Discover how we help deliver real-world results.
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Now that I have my virtual assistant, they’ve allowed me to spend more time, and focus 100% on my patients… I know my virtual assistant has been worth the investment…I would do it one thousand times over.”
Founding physician of Los Angeles Primary Care
Use the technology you already have. Your new virtual medical Telehealth assistant is proficient with many EHR platforms, including:
We’ve turned our expertise and experience into a proven roadmap for long-term success.
Knowing your practice’s administrative opportunities is key to a strong hiring foundation. We take a consultative approach and use what we learn from you to match you with a full-time virtual medical Telehealth assistant whose skills and experience align with your needs.
Your processes are unique to your practice, and your new team member can perform efficiently when they better understand your operations. We tailor our guided training and onboarding based on your workflows and technology for a seamless integration.
After your new team member comes aboard, your dedicated account manager checks in regularly to ensure your medical virtual assistant stays aligned.
Work with the same telehealth assistant each day to ensure an efficient and consistent working relationship.
Our remote professionals serve a wide range of physician offices and specialty clinics, explore all our healthcare sectors:
We believe in letting results speak for themselves. My Mountain Mover has earned consistent 5-star ratings from over 600 clients and has an industry-leading retention rate. Both demonstrate our commitment to high-quality talent and your practice’s success.
Our VAs helped streamline our operations, manage our schedules, and handle customer inquiries with ease. Their attention to detail and proactive approach have significantly improved our productivity.”
We do our own billing and initially hired our VA to assist with cleaning up aging balances. Within a month of his first day, our aging balances decreased by $20k!”
I’ve received numerous compliments from my patients about their times interacting with our VA and the quick, efficient help that she has provided them while I’ve otherwise been busy seeing other patients.”
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks, including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
