On August 22, 2025, the people who lead our virtual assistant teams came together for one purpose – to make your experience as a client even better. The MMM Leaders Retreat brought our VA Team Leaders into one room to focus on strengthening leadership skills and aligning around MMM’s bold vision for the future.

This wasn’t about team bonding or generic training. It was about giving our VA leaders the tools, strategies, and insight they need to help your practice work smarter, save time, and improve patient care.

Why This Matters for Your Practice

You already know how demanding healthcare can be. Every hour counts, and every administrative task you offload to your medical VA is one less thing pulling you away from patients. But technology alone doesn’t transform a workflow. It’s the leadership behind our VAs that ensures they have the tools, training, and direction to give your practice their very best.

What Our Leaders Gained at the Retreat

At the retreat, our VA leaders deepened the leadership capabilities that directly shape your practice’s experience. Their growth ensures stronger guidance for VAs and more reliable outcomes for you:

• Faster problem-solving. Leaders refined techniques for addressing issues quickly and effectively, ensuring disruptions are minimized and your workflows stay on track.
• Stronger team guidance. By building confidence in their leadership approach, our leaders are now better equipped to motivate, coach, and inspire their teams to consistently deliver high-quality support.
• Higher performance standards. With clearer expectations and stronger accountability systems in place, VAs can operate with greater precision, leading to fewer errors and smoother collaboration with your practice.
• Practice-aligned strategies. Leaders learned how to align management decisions more closely with the evolving needs of healthcare practices, helping ensure that every improvement directly benefits your growth and patient care.

Insights from Our CEO

The retreat featured an address from Amanda Desuacido, My Mountain Mover’s CEO, who shared her vision for blending AI innovation with a people-first culture. Her message emphasized balance: let AI handle the repetitive work, while people focus on the human moments that matter most.

For your practice, this means smoother workflows without sacrificing the empathy, adaptability, and quality you expect from your VA.

Sharpening Leadership Through Time Mastery

A core theme of the retreat was time mastery; becoming a “Time Boss.” Our leaders explored how to manage time strategically, prioritize what matters most, and create space for growth. By improving their own time management, they can better guide VAs, sharpen priorities, and keep your practice’s needs front and center.

Peer Learning and Leadership Growth

The retreat wasn’t just about tools — it was about people. Leaders engaged in collaborative sessions where directors trained managers and managers shared best practices in return. These peer-learning opportunities focused on leadership, people management, and how to bring out the best in every VA.

The outcome? Your VA is now supported by leaders who are better coaches, better communicators, and better equipped to help them succeed for your practice.

Our Commitment to Your Success

You trust us to help you run your practice more efficiently, and that’s a responsibility we take seriously. This retreat is just one of the ways we’re investing in your success. By strengthening our leaders’ skills and giving them the latest tools, we’re making sure your VA is supported, your operations run smoother, and your patients benefit from your extra time and focus.

As our CEO Amanda Desuacido put it: “My hope is that you sense our passion for what we do, the love that we have for our community, and the quality and care we bring to our clients.”

Because when our leaders level up, your practice gains the freedom to focus on what matters most: delivering exceptional patient care.