A virtual medical assistant is a cost-effective way to help ease the burden on your staff while maintaining high customer service for your patients.

A virtual assistant provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, referrals, handling prescription refills, and more. Having a virtual assistant on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.

Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional medical employee can be difficult, and you must still train them in best practices.

On the other hand, a virtual medical assistant comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual assistant.

In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained physician’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.

When patients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.

However, there is no need to use an automated system or answering service when you have a dedicated virtual assistant. All our VAs are comfortable in the medical field and specifically trained to understand your practice and deliver outstanding customer service — keeping your patients well-informed and satisfied.