Do you know what turns a good hire into a great one? It’s what happens after you sign the contract!

At My Mountain Mover, we believe hiring the right medical virtual assistant (VA) is just the beginning, so we’re proud to officially launch our Onboarding Specialists (OS)! This isn’t just a new role – it’s a new standard for how working with medical VAs should begin and no other VA company in the industry offers this level of quality and care for its clients.

What is an Onboarding Specialist?

When you choose My Mountain Mover, you’re not just matched with a highly skilled, HIPAA-compliant remote staff – you get a dedicated support professional whose job is to make sure your first 30 days with your VA are seamless, productive, and set up for long-term success.

As Kirk Vallar, Director of Business Development at My Mountain Mover, explains, the goal is to eliminate the friction that often gets in the way of a successful VA-client relationship. “It’s about setting the tone, the tools, and the trust from day one,” says Vallar. “Our goal with the OS program is to remove every barrier that could prevent success.”

Your dedicated specialist becomes your personal partner during the process of integrating a VA – someone who helps you set clear expectations, confirms system access, and ensures your VA is fully prepared to contribute from the start. That way, you can focus on what matters most: running your practice while caring for your patients.

Why We’re Launching This

We’ve worked with thousands of clients, and here’s what we’ve learned – the initial process of working with a VA has a lot of opportunities that are often overlooked. A great hire can still fail if they’re not integrated properly, be it because of missing tools, unclear expectations, or disorganized training. These early-stage issues can lead to;

• Poor VA performance
• Lost time and productivity
• Unnecessary turnovers
• Overall dissatisfaction

We knew there was a better way.

With and through these dedicated specialists, we’ve systemized the first 30 days to proactively prevent these issues. Every step – from interview to performance check-ins – is backed by clear communication, a defined structure, and the guidance of an expert who understands what makes VA-client relationships succeed.

And if you’re wondering whether this level of care really matters, numbers don’t lie – research by Brandon Hall Group revealed that organizations who integrate VAs the right way enjoy a new hire retention improvement by a staggering 82% and a productivity boost of over 70%.

What Makes This Different from Other VA Providers?

Most VA companies focus on matching you with a candidate and sending you on your way. That’s where we go further.

We’re the only VA company in the industry that provides dedicated support during the initial phase, proactive check-ins, personalized KPI planning, and structured training review – all included as part of this process.

This isn’t just white-glove support. This is operational excellence built into every step of your VA journey. You’re not left to figure it out. We walk with you (and your VA) through every step of the process.

Designed for Busy Professionals, Built for Real Results

Whether you’re a physician dealing with patient loads and compliance, or a clinic manager looking to delegate more efficiently, our process was built for your reality.

We’ve worked with practices of all sizes – from solo to multi-provider groups  – and we know what works. That’s why our OS are trained not only in operations, but in client care, systems implementation, and virtual team-building.

With our support, you’re not just hiring a VA. You’re investing in a smarter, more scalable way to grow your practice.

Ready to Get Started?

Our OS will get the ball rolling this month. If you’re planning to hire a VA, you’ll be among the first to experience this elevated, expert-led process!

Book a call today and we’ll match you with a top-tier VA and a dedicated specialist who will guide you every step of the way.

Frequently Asked Questions

Q: What is a Virtual Assistant OS?

A: A Virtual Assistant OS is your dedicated partner during the first 30 days of working with your medical VA. They ensure a seamless setup, guide you through system access, expectations, and training, and provide proactive support to set your VA up for success.

Q: Why is proper integration important when hiring a virtual assistant?

A: Properly integrating your VA helps prevent early-stage issues like poor performance or miscommunication. With a structured 30-day plan, clients experience higher VA retention, faster productivity, and better long-term outcomes.

Q: How is My Mountain Mover different from other VA companies?

A: We’re the only VA provider offering OSs, real-time performance support, and a structured workflow setup. This ensures your VA relationship starts strong and stays successful.