Veterinary Virtual Receptionist
A positive first impression goes a long way toward contributing to the overall success of your veterinary practice. That’s why you should streamline your front desk operations to provide higher-quality customer service & better overall experience. Hiring a virtual veterinary receptionist is the best first step you can take to make that happen.
What A Virtual Receptionist Can Do For Your Veterinary Practice
Instead of leaving messages with an answering service, your clients can connect with a real person. Having one person answer calls consistently will give your clients a personal connection to your practice.
When it comes to appointments, a virtual receptionist can schedule and confirm appointments, cancel when necessary, send out reminders—and do pretty much anything else you need help with when it comes to appointments. With these operations running smoothly, your entire practice will benefit from the work of your virtual veterinary receptionist.
To protect patient security and privacy, every MMM virtual assistant is required to complete HIPAA compliance training. To go the extra mile for your security, we have a team of HIPAA compliance officers who provide quarterly HIPAA refresher courses, systems checks and monthly tips & tricks.
Only The Best Virtual Receptionists.
Only the top 2% of applicants make the cut to become an MMM virtual veterinary receptionist – following our rigorous testing and vetting process.
Pre-Trained.Highly Skilled.
Each of our virtual receptionists has relevant experience in the healthcare industry, and has been trained and tested to provide the skills and services you require.
Customize Your Receptionist Job Role.
Our placements team works with you to target-source the perfect candidate by identifying the combination of skills required for your virtual receptionist.
100% Dedicated Virtual Veterinary Receptionist
Work with the same virtual veterinary receptionist each day to ensure an efficient and consistent working relationship.
Support | Unparalleled Service For Your Veterinary Practice
Success Manager
To ensure your success, we assign a dedicated manager to assist you during the on-boarding process and throughout your VA relationship.
Technical Support
We’ve got your back when it comes to your IT setup with your healthcare VA. From phone systems to EMR integration to remote access, just let us know how we can help.
Privacy Assurance
The security of your practice is our top priority, as seen through our signed BAA, rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Veterinary Receptionist
A virtual veterinary receptionist is a cost-effective way to help ease the burden on your staff while maintaining high customer service for your clients.
A virtual receptionist provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, planning referrals, handling prescription refills, etc. Having a virtual veterinary receptionist on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional veterinary receptionist can be difficult, and you must still train them in best practices.
On the other hand, a virtual receptionist comes trained with a working knowledge of the veterinary industry. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual receptionist.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained vet’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your furry little patients.
When clients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.
However, there is no need to use an automated system or answering service when you have a dedicated virtual veterinary receptionist. All our virtual receptionists are comfortable in the veterinary sector, are specifically trained to understand your practice, and deliver outstanding customer service — keeping your clients well-informed and satisfied.
Veterinary Virtual Receptionist
What A Virtual Receptionist Can Do For Your Veterinary Practice
Instead of leaving messages with an answering service, your clients can connect with a real person. Having one person answer calls consistently will give your clients a personal connection to your practice.
When it comes to appointments, a virtual receptionist can schedule and confirm appointments, cancel when necessary, send out reminders—and do pretty much anything else you need help with when it comes to appointments. With these operations running smoothly, your entire practice will benefit from the work of your virtual veterinary receptionist.
A positive first impression goes a long way toward contributing to the overall success of your veterinary practice. That’s why you should streamline your front desk operations to provide higher-quality customer service & better overall experience. Hiring a virtual veterinary receptionist is the best first step you can take to make that happen.
Only The Best
Only the top 2% of all applicants make the cut to become an MMM veterinary virtual receptionist— following our rigorous testing, vetting and training process.
Hire Pre-Trained,HIPAA CompliantVirtual Assistants
Every one of our veterinary receptionists has relevant experience in the healthcare industry, has completed our in-house training, and is HIPAA compliant.
Customize YourReceptionist Job Role
Our placements team works with your Veterinary practice to target-source the perfect candidate, identifying the specific combination of skills and training required for your virtual receptionist position—so you always get a perfect match.
Premium Service& Support
Success Manager
To assist you during the on-boarding process and throughout your VA relationship.
Technical Support
IT setup and communication — From phone systems to EMR integration to remote access.
Privacy Assurance
Signed BAA. Rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Veterinary Receptionist
A virtual veterinary receptionist is a cost-effective way to help ease the burden on your staff while maintaining high customer service for your clients.
A virtual receptionist provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, planning referrals, handling prescription refills, etc. Having a virtual veterinary receptionist on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional veterinary receptionist can be difficult, and you must still train them in best practices.
On the other hand, a virtual receptionist comes trained with a working knowledge of the veterinary industry. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual receptionist.
In any medical office, daily administrative responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained vet’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your furry little patients.
When clients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.
However, there is no need to use an automated system or answering service when you have a dedicated virtual veterinary receptionist. All our virtual receptionists are comfortable in the veterinary sector, are specifically trained to understand your practice, and deliver outstanding customer service — keeping your clients well-informed and satisfied.