Virtual Mental Health Receptionist
A positive patient experience goes a long way toward contributing to the overall success of your mental health practice. That’s why you should streamline your front desk operations to serve your patients best & strengthen their overall experience. Hiring a virtual mental health receptionist is the best first step you can take to make that happen.
What A Virtual Receptionist Can Do For Your Mental Health Practice
Instead of leaving messages with an answering service, your patients can connect with a real person. Having one person to answer patient calls consistently will give your patients a personal connection to your practice.
A virtual receptionist can schedule and confirm appointments, cancel when necessary, send out reminders—and do pretty much anything else you need help with when it comes to appointments. With these operations running smoothly, your entire practice will benefit from the work of your virtual mental health receptionist.
The steps involved in insurance verification can prove tedious and time-consuming. A virtual receptionist, however, can handle these matters quickly and effectively, leaving you to focus on patient care without undue distractions.
So much of what keeps an office running happens behind the scenes. Thanks to digitalization, tedious activities, including collecting information, maintaining records, managing paperwork, and many other clerical tasks, can all be handled off-site by your virtual mental health receptionist.
To protect patient security and privacy, every MMM virtual assistant is required to complete HIPAA compliance training. To go the extra mile for your security, we have a team of HIPAA compliance officers who provide quarterly HIPAA refresher courses, systems checks and monthly tips & tricks.
Only The Best Mental Health Receptionists.
Only the top 2% of applicants make the cut to become an MMM virtual mental health receptionist – following our rigorous testing and vetting process.
Pre-Trained.Highly Skilled.
Each virtual mental health receptionist has relevant experience in the healthcare industry and has been trained and tested to provide the skills and services you require.
Customize Your Receptionist Job Role.
Our placements team works with you to target-source the perfect candidate by identifying the combination of skills required for your virtual receptionist.
100% Dedicated Virtual Mental Health Receptionist
Work with the same virtual mental health receptionist daily to ensure an efficient and consistent working relationship.
Support | Unparalleled Service For Your Mental Health Practice
Success Manager
To ensure your success, we assign a dedicated manager to assist you during the on-boarding process and throughout your VA relationship.
Technical Support
We’ve got your back when it comes to your IT setup with your healthcare VA. From phone systems to EMR integration to remote access, just let us know how we can help.
Privacy Assurance
The security of your practice is our top priority, as seen through our signed BAA, rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Mental Health Receptionist
A virtual mental health receptionist is a cost-effective way to help ease the burden on your staff while maintaining excellent customer service for your patients.
A virtual mental health receptionist provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, planning referrals, etc. Having a virtual receptionist on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional receptionist can be difficult, and you must still train them in best practices.
On the other hand, a virtual mental health receptionist comes trained with a working knowledge of the mental health industry. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual receptionist.
Daily administrative responsibilities can feel like a burden in any mental health practice. Though these tasks are essential, they do not feel like a good use of a trained therapist’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
When patients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.
However, there is no need to use an automated system or answering service when you have a dedicated virtual receptionist. All our virtual receptionists are comfortable in the mental health field and specifically trained to understand your practice and deliver outstanding customer service — keeping your patients well-informed and satisfied.
Virtual Mental Health Receptionist
What A Virtual Receptionist Can Do For Your Mental Health Practice
Instead of leaving messages with an answering service, your patients can connect with a real person. Having one person to answer patient calls consistently will give your patients a personal connection to your practice.
A virtual receptionist can schedule and confirm appointments, cancel when necessary, send out reminders—and do pretty much anything else you need help with when it comes to appointments. With these operations running smoothly, your entire practice will benefit from the work of your virtual mental health receptionist.
The steps involved in insurance verification can prove tedious and time-consuming. A virtual receptionist, however, can handle these matters quickly and effectively, leaving you to focus on patient care without undue distractions.
So much of what keeps an office running happens behind the scenes. Thanks to digitalization, tedious activities, including collecting information, maintaining records, managing paperwork, and many other clerical tasks, can all be handled off-site by your virtual mental health receptionist.
A positive patient experience goes a long way toward contributing to the overall success of your mental health practice. That’s why you should streamline your front desk operations to serve your patients best & strengthen their overall experience. Hiring a virtual mental health receptionist is the best first step you can take to make that happen.
Only The Best
Only the top 2% of applicants make the cut to become an MMM virtual mental health receptionist – following our rigorous testing and vetting process.
Hire Pre-Trained,HIPAA CompliantVirtual Assistants
Each virtual mental health receptionist is HIPAA compliant, has relevant experience in the healthcare industry and has been trained and tested to provide the skills and services you require.
Customize YourMental HealthReceptionist Job Role.
Our placements team works with your practice to target-source the perfect candidate, identifying the specific combination of skills and training required for your virtual receptionist position—so you always get a perfect match.
Premium Service& Support
Success Manager
To assist you during the on-boarding process and throughout your VA relationship.
Technical Support
IT setup and communication — From phone systems to EMR integration to remote access.
Privacy Assurance
Signed BAA. Rigorous VA security standards, and regular VA systems checks.
Benefits of Hiring a Virtual Mental Health Receptionist
A virtual mental health receptionist is a cost-effective way to help ease the burden on your staff while maintaining excellent customer service for your patients.
A virtual mental health receptionist provides excellent customer care while conducting daily operational tasks such as taking incoming calls, scheduling appointments, verifying medical insurance, planning referrals, etc. Having a virtual receptionist on your team allows you to enjoy remarkable benefits like reduced employee turnover and better patient satisfaction scores.
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional receptionist can be difficult, and you must still train them in best practices.
On the other hand, a virtual mental health receptionist comes trained with a working knowledge of the mental health industry. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, as you will not need to provide them for your virtual receptionist.
Daily administrative responsibilities can feel like a burden in any mental health practice. Though these tasks are essential, they do not feel like a good use of a trained therapist’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most—serving your patients.
When patients call the office, they want to speak to a live person who can help them. They often feel frustrated leaving messages or speaking with an answering service that doesn’t have the answers.
However, there is no need to use an automated system or answering service when you have a dedicated virtual receptionist. All our virtual receptionists are comfortable in the mental health field and specifically trained to understand your practice and deliver outstanding customer service — keeping your patients well-informed and satisfied.