Is Telemedicine Really a Pandemic Trend?

Healthcare is one of the most enduring and necessary industries around. Through changing societal norms and technological advancements, the industry has stretched and shifted to meet the ever-changing needs of patients. Telehealth and telemedicine support have become increasingly popular services that many practitioners now provide. This may seem obvious as the coronavirus pandemic forced many industries to go virtual, however, the medical field faces unique challenges as it requires daily face-to-face interaction between patients and providers. The switch to virtual not only requires a change in patient appointment mediums, but also in office organization.

In order to keep your healthcare organization afloat, everything needs to be virtually accessible. Keep reading to explore whether telemedicine support is a just pandemic fad or a new cultural norm, and how My Mountain Mover can help you mobilize this service.

What’s The Scoop on Telemedicine?

Telemedicine has been around years before the pandemic hit. Cisco performed a study in 2013 on how comfortable patients are with virtual healthcare and 74% of them were open to it. In 2018, the global telemedicine market was 14.32 billion dollars, which grew into 17.9 billion by the end of 2019. People crave convenience and accessibility, which has been heightened by the pandemic. If there is an option to not go into the doctor’s office for a check-up or consultation, they would prefer it. Our society has grown more and more comfortable with technology and are very confident in using it. The increase of patients preferring telemedicine began with making appointments online rather than on the phone and favoring reviews on websites rather than word-of-mouth referrals.

Although telemedicine has been developing for years, the pandemic has quickly accelerated it’s growth, forced it to materialize very quickly, and all but ensured that telehealth & telemedicine support will never go away.

By 2026, the global telemedicine market is expected to be at 185.6 billion dollars. Based on the current and projected stats of telemedicine, it is clear that this market is only going to increase with time.

How To Successfully Go Virtual

Having a well-run telehealth service is not an option anymore, it is a requirement. Patients are dependent on medical practices to provide this alternative for them, especially given today’s circumstances. It is essential to have organized virtual medical records, schedules, and readily available patient support. These tools will allow you and your employees to have a stress-free work flow. Once your office files are virtually accessible, you can plan which HIPAA approved software you want to use to meet with patients. This is an important part of telemedicine because you want to use a program that people are familiar with and know how to work, like Zoom, Google Hangouts, or FaceTime. However, you also want to make sure your patients feel like their appointments are private and safe. Although people are becoming more familiar with technology usage, something that will set your practice apart is providing a space for patient feedback. This will allow your patients’ questions, comments, or concerns to be heard and addressed so you can improve their virtual experience.

How We Can Flip Your Business Into A Virtual Hotspot

It Is extremely important to have an expertly trained, HIPAA-certified virtual assistant to handle the many tedious tasks that clog up your day. While you are busy attending to patient appointments and administering your professional help, your VA can work behind the scenes to ensure no patient information gets left behind. Your Telehealth/Telemedicine Support Virtual Assistant can provide many valuable services such as performing virtual intakes with patients to verify information, monitor patient status using RPM monitors, and provide patient screening/education/care. My Mountain Mover VAs are comfortable communicating with patients and are motivated to help you transition into the virtual age of medicine. If you want to learn more about our business or what our VAs can do to specifically help you, call us at +1-909-610-9793 or schedule your FREE CONSULTATION today!

4 Reasons Your Practice Needs a Virtual Medical Receptionist

Here at My Mountain Mover, medical receptionists are one of the most sought after roles that we offer within the healthcare industry, for good reason. The medical receptionist has a crucial role that plays a huge part in the overall success of a medical practice or organization. Medical receptionists are the face of your office, most likely the first person that your patient comes in contact with. Doctors, nurses, staff members, and patients will rely on the receptionist to coordinate various tasks that include scheduling appointments, answering inquiries from patients, managing finances, dealing with patient emergencies, monitoring stocks and supplies and so much more.

You may be wondering, “Why would I hire a virtual medical receptionist over an in-office one?”. You might be unsure of the benefits of virtual assistants and new to the world of virtual outsourcing. Well, with the right VA outsourced specifically for your organization, you can maximize your productivity, save money and save time simultaneously. Keep reading to discover four reasons why virtual medical receptionists are the smartest investment for your healthcare organization.

1. Increased Flexibility

One of the most significant benefits of a virtual medical receptionist is increased flexibility. In-office employees tend to require a more rigid schedule and may need customization for your organization. A My Mountain Mover medical VA can customize their schedule to meet every one of your needs and is much more flexible when it comes to work hours.

2. Decreased Cost

Staffing tends to be the most costly element of any medical practice. Between in-office employee salaries, equipment cost and normal wear and tear, you can save thousands of dollars per year just from hiring a virtual assistant. Virtual receptionists save costs by using their own equipment, requiring lower salaries and being an overall cost effective solution.

3. Reduced Admin Workload

If you work in the medical industry, you are well aware of what a nightmare paperwork can be. In-house admin report that more and more of their time is being eaten by tedious, menial tasks that can easily be delegated. Enter, My Mountain Mover virtual receptionists. They allow your staff to focus on more crucial tasks by handling paperwork and less urgent admin duties.

4. No Need for an Answering Service

While many practices rely on answering services to address customer concerns & questions, this can often seem cold and emotionless to patients who are wanting a more friendly and customized experience. An expertly-trained medical receptionist can improve your patient experience by providing quality information in a warm and affable manner.

Hiring a virtual medical receptionist solves so many of the daily problems a healthcare organization or medical practice faces. Here at My Mountain Mover, we provide the best trained, highest quality virtual assistants on the market. Our Mountain Movers can take on an extremely wide variety of tasks ranging from the Healthcare industry to Real Estate to Sales. Call us at +1-909-610-9793 or visit our website, to schedule your FREE consultation today!

7 Simple Ways To Better Manage Your Virtual Assistants

Effectively and efficiently managing virtual assistants can be a daunting task. Despite the amazing benefits they provide, the reality of remote employees can lead to frustration if employers do not have a well thought out plan in place. However, creating a plan of action for managing your virtual assistant will relieve stress for both of you, ensure maximum productivity and help your growing business thrive.

Keep reading to discover 7 simple ways that you can better manage your virtual assistants!

1. Host morning meetings with your virtual assistants

One of the best ways to manage your virtual assistant more efficiently is to dedicate a daily morning meeting . This will open the lines of communication, allow you to explain what tasks you need done for the day and check on upcoming deadlines. Having a set morning will ensure that everyone is on the same page and projects are being completed on time.

2. Document your processes

In order to help your virtual assistant achieve success, you must document business processes, especially the tasks that your VA will be taking over. You can use a screen recording tool or create a series of screenshots you can compile into an instructions document for your VA to reference while completing their duties. This will also be helpful so that your VA can consult the document first when they have questions regarding a task.

3. Be open in your communication

Because your VA is working remotely, it is to be expected that they will have questions for you throughout the day. Using a work communication platform like Slack or Google Chat is a great way to talk back and forth without clogging your inbox. Although you don't need to sit at your computer all day waiting for them to reach out, make sure that they can reach you when needed.

4. Understand the tasks you delegate to your VA

When you manage a virtual assistant, you do not have to be an expert in every area that they are helping you in, otherwise you wouldn’t have hired them, but you do need to have enough of an understanding of these tasks in order to answer their questions. Preparing basic outlines of tasks you need accomplished will clarify your own goals and expectations as well as make sure you know exactly what you want to get done.

5. Implement measurement tools to track metrics such as clicks, readership, and other markers of productivity.

Because virtual assistants are remote, it can be more difficult to measure their performance. In order to do so effectively, you can use measurement tools to track their metrics. Tools like Raven, Splash and Trakstar are great options to help you easily track and measure your virtual assistants daily efforts. You can even use a time measurement tool like Toggl to track precisely how long each task is needing to be completed.

6. Use a project management system

Similarly to the last point, using a great project management system is one of the best ways to guarantee your virtual assistant is achieving success. It is extremely important that virtual assistants are provided with a very clear project management system that breaks down each task into micro steps. This will help everyone be on the same page about daily, weekly and monthly expectations. Asana and Trello are some of the best project management systems on the market.

7. Reminder that they are human beings too

At the end of the day, your virtual assistants are human beings with the same thoughts, feelings and emotions as you. It can be easy to treat your VA more like a robot than an actual employee, but when you treat them with the respect, dignity and kindness that you would treat any other employee with, they will feel valued and motivated to produce the highest quality work possible.

Here at My Mountain Mover, we provide the best trained, highest quality virtual assistants on the market. Our Mountain Movers can take on an extremely wide variety of tasks ranging from the Healthcare industry to Real Estate to Sales. Call us at +1-909-610-9793 or visit our website, to schedule your FREE consultation today!

4 Reasons Why Your Private Practice Should Outsource Medical Tasks

Time is without a doubt our most important tool and most precious resource.This rings especially true for those in the medical industry. Doctors know better than anyone that minutes and even seconds can be the difference between life or death for their patients. This also applies to how efficiently and successfully a private practice can run. Oftentimes, many of the problems that private practices face are related to time. These issues can be long waiting times, an overflow of patients, a backlog of clinical paperwork or doctor’s simply feeling too overwhelmed to develop high quality, sincere relationships with their patients. With the help of highly trained medical virtual assistants, any doctor can easily outsource a wide variety of office tasks to reduce their workload and save money. Healthcare outsourcing is the best way to optimize a doctor’s time and take a private practice to new levels. Here are 5 advantages of outsourcing medical tasks in your private practice:

1. Increase in quality patient care

The increase for high-quality, patient-oriented, timely documentation has left doctors feeling overworked and burnt out. Doctors spend an average of 3 hours daily completing documentation tasks which results in 21 hours a week of this time sucking task. By freeing up doctors from documentation tasks, hiring a medical VA results in a more positive doctor-patient relationship. Hiring a My Mountain Mover virtual assistant is an effective strategy that allows you to spend more time with your patients and less time staring at your computer. This will not only reduce your stress levels but will improve your overall efficiency.

2. Handled by an expert

One of the biggest advantages of medical outsourcing is the quality of your Mountain Mover. They are expertly trained professionals who give your more quality patient interaction by handling tedious administrative tasks. It is so important for your practice to know how to delegate tasks in order to scale successfully. With a medical virtual assistant, you have access to someone who is ready to take on jobs of any complexity level, who has vast experience and expert level training.

3. Save time and money

Saving time and money has always been the draw for businesses to enter the world of virtual outsourcing. Private practices can save a significant amount of money when they hire a virtual assistant instead of an in office employee. Outsourcing removes the burden of extensive training, office supplies, technology and so much more. This allows you to reinvest the money you saved into patient services, research and amenities to enhance patient care.

4. Enhances patient experience

One of the most frequent complaints from patients is long wait times, lack of connection with their doctor and low quality customer service they receive when they come into the clinic. This is where My Mountain Mover comes in. With a medical virtual assistant outsourcing your billing and incoming calls, your queue reduces, which improves patient experience. Your Mountain Mover will also manage appointment setting, prescription refill requests and other patient needs, leaving the doctor free to focus on what really matters: their patients.

Hiring a My Mountain Mover Virtual Assistant to take over tedious documentation tasks is one of the most promising medical applications of technology today. Not only are you eliminating inefficiencies and delegating like a pro, you are reaching your optimum level of productivity. Virtual outsourcing is the best step you can take for the success and health of your private practice. Take this opportunity to eliminate costs, simplify your workload and save tons of money. By hiring My Mountain Mover virtual assistants, you are ensuring long term success for your private practice!

6 Administrative Tasks You Need To Hand Over To A Virtual Assistant ASAP

Technology has absolutely revolutionized the business world. From software programs to remote work options, the world of business will continue to evolve right alongside technology. One of the ways that this industry has adapted is the explosion in popularity of virtual assistants. Virtual assistants have an extremely wide range of skills, from social media management to sales to real estate.

You may be asking yourself, what are the benefits of hiring a virtual assistant? Are there any? Let’s take a look at the facts.

Hiring a virtual assistant can save you up to 78% on operating costs each year, making it 3 times cheaper to hire a VA than an in office-employee. Amazingly, 91% of stay-at-home workers reported feeling more productive at home and feel that they accomplish much more than they would in-office.

All this to say, virtual assistants provide major benefits to business owners and handing off general administrative tasks should be an absolute no brainer. My Mountain Movers have expert training in multiple industries, such as real estate, healthcare, business, ecommerce and more. Keep reading for the best administrative tasks to delegate to your Mountain Mover and save hours and hours of work from your week.

1. Accounting & Bookkeeping

Accounting and bookkeeping are two tasks that your virtual assistant can easily take over. My Mountain Movers are highly trained in accounting and can quickly jump into whatever software or programs you use! Some accounting and bookkeeping tasks to delegate include ensuring your bills are paid on time, preparing balance sheets or P&L accounts, reconciling bank and credit card statements, preparing invoices and general ledgers and preparing and mailing invoices to customers.

2. Email/Calendar Management

Is your email overflowing? Does your inbox feel like a never ending pile of emails that you can never get through? Good news! Email and calendar management are some of the most simply yet impactful tasks to hand over to a virtual assistant. These tasks are major time suckers and will free up significant time in your work day.

3. Data Entry/Integrity Specialist

Data entry may be one of the more unexpected tasks for a virtual assistant to handle, but has a huge impact on your business. Your Mountain Mover can check all data for accuracy, delete any unnecessary or extraneous files, keep records of all activities and tasks, make sure all of your data is presented in the right forms, prepare all of your data for entry and actually enter your data!

4. Chat Support

Virtual assistants can also help with chat support. This gives you another channel of communication with clients and customers and strengthens your customer service. Virtual assistants will also handle communicating with leads, creating ready-to-go responses for customer questions, email support, and message handling.

5. Business Systems Operator

Implementing the most productive and efficient business systems can be make or break for many companies. Virtual assistants can help relieve stress by helping these business systems run. Some of the different business systems include client management, task management, email management, business management and prospect management.

6. ERP/CRM system

Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are extremely important parts of any business. They are used to increase the overall profitability of a business and can be tedious to manage. My Mountain Movers can use your ERP or CRM systems for organizing, automating and synchronising sales, marketing and customer service.

As you can see, now is the time to hire a virtual assistant! Your business will thrive, your workday will be streamlined and you will save a ton of time and money. At My Mountain Mover, we are committed to providing the highest quality virtual assistants on the market and changing the lives of not only the business owners who’s companies grow as a result, but the amazing assistants making their living in the Philippines. Visit our website today and get a free consultation so we can connect you to the perfect virtual assistant for you!

How To Prioritize “Me Time” When You Feel Overwhelmed With Work

As a business professional, it can be tempting to throw yourself into your work and succumb to the hundreds of tasks calling your name well into the night. Working until you collapse into bed at night and barely taking breaks to eat will take you down the fast track to fatigue, burnout and resentment.

Despite all of the distractions that fight for your attention, it is so important to carve out time to rest and refresh your mind, body and soul, even when you feel overwhelmed. While it may be easier to mindlessly scroll through social media and feel like you’ve taken a “break”, this sort of media overload does not actually satisfy your body’s need for rest. Learning how to be intentional with your breaks will not only help you mental, emotional and physical well being, it will actually increase your overall efficiency and productivity at work.

Here are a few strategies for prioritizing overall well being:

Set Work Free Times

When you are in the eye of the hurricane, taking a break may seem like the last thing you should do, but that looming feeling that you should be working 24/7 is extremely draining. Work life balance can seem difficult to achieve, but when done right, will save you from burnout. Work free times will look different for every individual. Maybe you are an early riser who is most productive in the morning. Take your work breaks later in the day when you need that mental relief. If you are more of a night owl, you may crave sleeping in throughout the morning but grinding out your work in the late hours. As long as you are giving yourself the breaks you need, there is no right or wrong way to do so. Take a look into your schedule and figure out what works the best for you.

Make Your Health a Top Priority

The age old saying still rings true: “You can’t pour from an empty cup”. If you are not taking care of your physical health, it doesn't matter how many hours you devote to your work, you will not be nearly as productive as you could be. Proper nutrition, sleep and exercise are the foundation of good health. Eating a balanced diet consisting of the proper servings of fruits, vegetables and healthy fats, getting 8 hours of sleep every night and exercising 3-5 times a week will give you so much more energy, allow you to work more efficiently and will leave you feeling strong and capable.

Hire a Virtual Assistant

If you are overwhelmed with work, feel stretched thin and are dangerously close to burning out, a great solution to your problems is hiring a virtual assistant from My Mountain Mover! Every great business owner knows the importance of delegating tasks in order to accomplish more and run their business way more efficiently. A virtual assistant saves you time and money…. An ideal win-win scenario. Hiring a virtual assistant will also provide you with much more leisure time to spend on things that you actually enjoy, which will leave you motivated and inspired.


Don’t Forget To Have Fun!

Never underestimate the power of doing an activity that brings your joy, happiness and satisfaction. When you take time to connect with your childlike side and do something just for the fun of it, you will feel refreshed like never before. Everyone has their hobbies, whether it be cooking, playing an instrument, reading, hiking, or more. Taking time to engage in activities that you truly enjoy will boost your serotonin levels and might even provide you with new inspiration for your work.

Truly, one of the most effective ways to relieve stress and maximize your productivity is through premier virtual outsourcing. My Mountain Mover provides the highest quality virtual assistants on the market who are trained to make YOUR life easier. Reach out today for more information through our website ( or give us a call 909-610-9793.

How Virtual Assistants are Changing The Health & Wellness Industry

The health and wellness industry has been exploding for the past decade. With society becoming more and more focused on personal wellbeing (hello juice cleanses, hot yoga & vegan food substitutes), this industry has experienced tremendous growth. Here a few fast facts about the overall industry growth:

• The global wellness economy is currently valued at $4.5 trillion (2018 data).
• The industry grew by 6.4 percent annually from 2015–2017, from a $3.7 trillion to a $4.2 trillion market, nearly twice as fast as global economic growth (3.6 percent annually, based on IMF data).
• The wellness industry represents 5.3 percent of global economic output.

While virtual assistants may not be the first thing that pops into your head when thinking of wellness and care practitioners, they are one of the best solutions for professionals within this industry. Whether you are a chiropractor, health coach, fitness coach, home care practitioner or more, a virtual assistant is exactly what your business needs to reach new heights. Many businesses within the health and wellness industry have found virtual assistants to be the perfect solution for streamlining their work flows and building their teams. Here are just some of the many tasks that a virtual assistant can take over for a health & wellness business owner!

1. Appointment Setting & Documentation

If you ever find yourself overwhelmed and missing important meetings, a virtual assistant will help you schedule your appointments, update your calendar, and update patient documentation & records, medical faxes, and insurance claims.

2. CRM Management

With healthy consumer relationships being one of the most crucial elements of a successful business, any smart business owner would never turn down an extra pair of hands when it comes to CRM management. A virtual assistant will update patient records, insurance verification, claim submissions, and billing. They can also take over patient data updating, billing updates & insurance claims and set reminders for appointments, new patient scheduling, reference reports & more.

3. Email & Phone Answering

As a business owner, you should be focusing most of your time on big picture items that relate directly to the success of your business, not menial, time consuming tasks. Hire a virtual assistant to answer patient & administrative phone calls, help patients with generic information on services & appointments, answer emails, and manage your calendar.

4. Research & Administrative Support

Another extremely important and necessary yet tedious task is research and administrative support. This task has almost unlimited potential to transform your business, yet most business owners just don't have enough time in the day to dedicate to it. Your virtual assistant is trained to conduct any type of research on the web , answer company sponsored benefit plans details, maintain spreadsheets & any other information or secretarial tasks, coordinate with other staff and get any other work done or organized at your office facility.

5. Social Media Management

Last but certainly not least is social media management . A virtual assistant will be your go-to when it comes to maintaining a strong brand presence and leveraging the power of social media in order to grow your business. They will take over updating your social media pages, news or article sharing, sharing interesting facts & any recent medical, dental or health related posts or publications, coupons or offers, managing your business social media pages & profiles.

My Mountain Mover provides the absolute best quality virtual assistants on the market. With an extreme vetting process, only the top 2% of all industry professionals make it through in order to
better serve you. In addition, all of our VA’s have gone through extensive training on the most up to date systems and softwares to ensure that they are equipped with the necessary tools to succeed in your business. If you are at all interested in making the best use of your valuable time, contact us at , (909) 610-9793 or request a free consultation at today!

5 Ways To Incorporate Self-Care Into Your Workday

The topic of self care has exploded in popularity within the last few years. While it may seem like a trendy buzz word at times, it truly is an essential part of personal wellbeing, career success and maximum productivity. As a business professional, one of the most valuable skills you can possess is the ability to truly take care of yourself mentally, emotionally and physically. Working a full time job while balancing everything else that comes with being a functional adult can be overwhelming to say the least.
Here at ​My Mountain Mover​, we are all about making things easier on YOU! We are constantly brainstorming ways that our Mountain Movers can lift weight off of your shoulders, simplify your work day and provide you with the free time you most desperately want and need. To help you out a little bit, here are some simple ways to incorporate a little more self care into your workday.

1. Create an office environment or a desk that you love

The environment that you work in has a significant impact on the quality of your work. According to a ​survey of 10,000 office workers​, 85% of employees are unhappy with their office environment and struggle to concentrate. In order to make your work environment more peaceful and conducive to productivity, try adding some greenery, even if it’s just a small potted plant. Order some high quality desk supplies to make your space feel more luxe. Try clearing a room or even just a corner of your living space to dedicate solely to work. This will help you separate work from rest while you are working from home. Don’t forget those blue light filtering glasses to ward off headaches!

2. Stay hydrated and well nourished throughout the day

Have you ever gotten so wrapped up in your work that you look up at 4:30 pm and realize you haven’t eaten or drinken anything all day? Sounds familiar. Dehydration and lack of food are some of the best ways to ensure fatigue, headaches and burnout. Staying hydrated has endless health benefits but is especially important when staring at a screen all day. We suggest purchasing a water bottle that inspires you to drink from it all day long. When it comes to food, it can be tempting to grab a candy bar and call it a day, but you’re going to need more nutritional value than that if you want to crush your goals. Try prepping some quick and easy snacks such as an apple with almond butter, carrots and hummus or even a protein shake to keep you alert and energized.

3. Take a 10 minute nature break

When that midday slump hits at 3:00 pm, one of the best ways to keep your focus and energy up is to get outside for 10 minutes. According to the ​American Heart Association​, “Spending time in nature can help relieve stress and anxiety, improve your mood, and boost feelings of happiness and wellbeing”. If you are feeling stressed about a deadline or anxious about tension with a coworker, getting outside to clear your head will have a profound impact on your mental state. No worries if you can't get to the beach or mountains within 10 minutes. Even taking a short walk in the sunshine around your neighborhood will do wonders for your productivity.

4. Listen to music or a podcast

Starting your day off with your favorite music or podcast is a fantastic way to ensure a burst of energy and joy. Not only is listening to music fun, it actually helps you achieve more throughout the day. According to Dr. Masha Godkin, “Music activates both the left and right brain at the same time, and the activation of both hemispheres can maximize learning and improve memory”. Dr. Godkin recommends sticking to classical music for the biggest boost in productivity, but stick to whatever makes you the happiest.

5. Get moving throughout the day

Want to feel an increased sense of accomplishment and satisfaction during your work day? Get that blood flowing and those endorphins pumping! Sitting at a desk all day long not only increases your risk of cardiovascular disease and diabetes, but can lead to sluggishness and low energy. Flip the script by carving out a time to move your body and make your health a priority. We suggest a morning jog or walk, a new class (Zumba anybody?) or maybe even a mid-afternoon dance party. Bottom line: incorporate some sort of exercise into your day and enjoy the endless benefits.