A: Based in the Philippines, our full-time virtual assistants fill a wide variety of job positions for clients in many industries, ranging from general business to healthcare.

My Mountain Mover Virtual Assistants help you streamline your workflow by taking on the most time-consuming business-related tasks for all types of industries and software platforms. Our targeted talent sourcing allows our clients to specify their virtual needs in order for us to best provide them with industry-focused, expert-level virtual support.

A: Every single MMM employee and assistant is HIPAA-trained, which means your information is always safe and secure. Another aspect unique to MMM is the quality of our VAs, who are expertly trained, target-sourced, and among the top 2% of virtual employees worldwide. Additionally, we provide each client with their very own dedicated Industry Manager, who serves as their specified guide throughout the onboarding process and beyond. Finally, MMM offers the widest variety of job roles across the industry, ensuring that you find the perfect fit for your business.

A: There are many benefits to hiring a virtual assistant, but the three most impactful results are decreased employment costs (by up to 70%!), valuable time gained in your day, and increased productivity. By handing off your most tedious and time-consuming tasks, your brainpower is freed up to tackle the things that only YOU can do! Hiring a VA is also the best way to scale your business without having to pay for expensive office space or equipment, guaranteeing sustainable growth.

A: Our pricing is very competitive. Not only can you save thousands of dollars every month, but you will also gain access to all of our unique client benefits.

We are not the cheapest VA provider on the market, but for good reason. We prioritize quality and pay our VAs a competitive salary, which results in MMM having higher retention rates for both clients & VAs, attracting the best VA talent, and clients gaining a more stable experience overall. Contact us and request pricing. Learn about the true cost of a virtual assistant.

A: Our main office is located at 333 City Blvd West 17th Floor, Suite 1734, Orange CA, 92868. While our talented, full-time virtual assistants are based in the Philippines.

A: All of our virtual assistants are from the Philippines. The country has many benefits that make it the ideal location to recruit talent, such as English being the country’s official language, the strong work ethic that is taught from a young age, the abundance of talent, and the opportunities that we are able to provide them as far as compensation & career growth.

A: My Mountain Mover virtual assistants can assist your business with a wide variety of tasks. These can range from administrative tasks to business development, medical, marketing, e-commerce, sales, and many others. They free up time for small business owners, entrepreneurs, and healthcare professionals by taking on the burden of recurring tasks and administrative work. This gives YOU more time to focus on doing the parts of your job that you love and enjoy.

For a more detailed list, please visit: Virtual Medical Assistants

Plus, you can find more info on our resources page: What is a virtual assistant

A: You can communicate with your virtual assistant (VA) using a variety of platforms, including:

• Email
• Video conferencing (Zoom, Google Meet, Microsoft Teams)
• Messaging apps such as WhatsApp, Skype, Telegram, and more
• U.S. phone numbers, which we can set up via free Google Voice accounts
• High-volume call systems, available through trusted partners like RingCentral, Nextiva, and Vonage

To help you delegate tasks and establish a productive working relationship, we provide structured support at every stage:

• Onboarding Specialists help you set up communication tools, align workflows, and clarify role expectations before your VA starts.
• Account Managers serve as your long-term support partners. They assist with task delegation strategies, productivity tracking, and answering any questions related to working with your medical virtual assistant.

For more information, you can check out this article: 7-simple-ways-to-better-manage-your-virtual-assistants

A: Our clients pay us a flat monthly fee, which includes their VA’s salary & benefits. We take care of everything HR related so you don’t have to.

A: Our VAs provide their own personal laptop, a noise-canceling headset, a webcam, and a workstation. Company emails and credentials to access the clinic’s relevant tools will need to be set up by the client.

A: We track VA work hours with time tracking software, which ensures that they are logging in and out of their work device in a timely manner and the hours cannot be edited without admin approval. If needed, we can enable the screen capture feature to guarantee that your VAs are on task.

We also highly encourage our clients to audit their VAs periodically to verify that they are producing the expected results for their role. Our VAs send out daily “end of day” reports with the total number of hours worked and breaks taken, plus a summary of their task accomplishments and status report of their ongoing tasks.

A: When hiring a virtual assistant, you’ll want to find a company that provides ample support so you can truly outsource efficiently. Although virtual healthcare assistants do require training like any in-office employee, working with a VA provider that offers IT support, daily check-ins & time tracking software makes all the difference.